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Privacy Policy

Effective Date: July 2026

1. Introduction

JenCare Caithness ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

JenCare Caithness

Email: info@jencarecaithness.com

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

3. Information We Collect

Depending on how you use our website, we may collect the following information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Information submitted through our contact forms

  • Enquiry details relating to our care services

  • Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect information including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referral source

  • Approximate location

  • Website usage statistics

This information is collected using cookies and similar technologies.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide information about our services

  • Arrange consultations

  • Improve our website and services

  • Monitor website performance

  • Analyse visitor behaviour

  • Improve user experience

  • Comply with legal obligations

  • Prevent fraud and misuse

Where you have provided consent, we may also use information to measure the effectiveness of our advertising.

5. Cookies

Our website uses cookies to:

  • Ensure the website functions correctly

  • Improve website performance

  • Analyse visitor behaviour

  • Measure advertising performance

For more information, please see our Cookie Policy.

6. Analytics and Advertising

Our website may use trusted third-party services including:

  • Wix Analytics

  • Google Analytics

  • Google Ads Conversion Tracking

  • Meta Pixel (Facebook & Instagram)

These services help us understand how visitors use our website and how effective our advertising campaigns are.

Where required by law, these technologies will only be activated after you have provided your consent through our cookie banner.

7. Lawful Basis for Processing

Under UK GDPR, we process personal information under one or more of the following lawful bases:

  • Your consent

  • Performance of a contract

  • Legitimate interests

  • Compliance with legal obligations

8. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers where necessary to operate our website or deliver our services.

These may include:

  • Wix

  • Google

  • Meta

  • Professional advisers

  • Regulatory authorities where required by law

All third parties are expected to process your information securely and in accordance with applicable data protection laws.

9. International Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure your personal information remains protected in accordance with UK GDPR.

10. How Long We Keep Your Information

We will only retain your personal information for as long as necessary to:

  • Respond to enquiries

  • Deliver our services

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted.

11. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

While no online system can be guaranteed completely secure, we continually work to protect your information.

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

13. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will remove it where appropriate.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to read their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.

JenCare Caithness

📧 info@jencarecaithness.com

Last Updated: 20 July 2026

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